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If fraud, misuse or failure to make monthly payments occur, the utility can suspend the customers service until all bills are paid in full. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Qualified customers are those who receive benefits from LIHEAP, Food Stamps, WIC, Medicaid or Transition Employment Assistance. If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance.
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The amendment is effective December 1 through March 31. The Public Service Commission has amended the states cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. No disconnect if customer agrees to deferred or extended payment agreement. No disconnect for elderly or disabled when temperature is >95, or medical emergency. Gas and electric service cannot be disconnected if forecast predicts a temperature of 32 or lower during the next 24 hours. November 1 - March 31 (temperature-based) Several of Arizona's energy vendors enforce moratoriums with varying criteria. There are also rules prohibiting disconnection of service for certain medical reasons. Utilities advised not to terminate residential service when the customer has an inability to pay and where weather will be especially dangerous to health (usually 32° F or below for winter and triple digits for summer) as determined by the Commission. No disconnect if customer is on a payment plan. No disconnect for seriously ill, disabled.ĭelay disconnect for 15 days if household member is seriously ill, age 65 or older, disabled, or dependent on life support system. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC.īan for special circumstances such as extreme weather or life-threatening situation. Check with your PUC/PSC contacts and/or websites below to see if the state policy applies to your utility and read the Consumer FAQs or Bill of Rights for more information. In general, municipal utilities and rural electric cooperatives are not regulated and the policies do not apply to them. NOTE: These policies may not apply to all utilities in your state.